Vellare Limited
Website: www.vellare.co.uk
Last updated: 10.02.2026
These Terms and Conditions govern the use of the website www.vellare.co.uk and the chauffeur and private-hire services provided by Vellare Limited.
By accessing this Website or booking services with us, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.
Company name: Vellare Limited
Country of operation: United Kingdom
Registered office: Kiln House 15-17 High Street, Elstree, Borehamwood, England, WD6 3BY
The registered office address of Vellare Limited is the address recorded at Companies House.
Contact details:
📧 Email: info@vellare.co.uk
📞 Telephone: +44 755 5599 119
(We recommend keeping the registered office wording exactly as above to avoid compliance issues if your trading and registered addresses differ.)
Vellare Limited provides pre-booked chauffeur and executive private-hire transport services, including but not limited to:
• Airport transfers
• Hourly chauffeur hire
• Executive and corporate travel
• Special events and private bookings
All services are pre-booked only. We do not offer street-hail, rank-based, or immediate taxi services.
Services are subject to availability and confirmation.
• All bookings must be made in advance via our Website, email, telephone, or other approved communication channels.
• A booking is considered confirmed once accepted by Vellare Limited.
• Journey details provided by the client must be accurate. Additional charges may apply for changes, extra stops, extended waiting time, or incorrect information.
• Vellare Limited does not currently accept online payments through the Website.
• Prices are agreed at the time of booking.
• Payment methods, timing, and any deposits (if applicable) will be communicated directly to the client.
• Additional charges may apply for:
Waiting time beyond the agreed allowance
Additional stops or route changes
Cleaning or damage caused during the hire
All prices are subject to confirmation and may vary depending on service requirements.
• Cancellations made 24 hours or more before the scheduled pickup time will not incur a cancellation charge.
• Cancellations made within 24 hours of the scheduled pickup time may be charged in full or in part.
• Failure to attend a confirmed booking (“no-show”) may be charged in full.
Refunds (where applicable) are issued at the discretion of Vellare Limited.
Passengers agree to:
• Behave in a respectful and lawful manner at all times
• Refrain from smoking, vaping, consuming illegal substances, or engaging in illegal activity in the vehicle
• Be responsible for any damage, soiling, or excessive cleaning required as a result of their actions
Vellare Limited reserves the right to refuse or terminate service without refund if passenger behaviour poses a risk to safety, the vehicle, or the driver.
• Luggage must be within reasonable limits and suitable for the booked vehicle.
• Vellare Limited is not responsible for lost or unattended personal items.
• Any property left in the vehicle will be returned where possible but is carried at the passenger’s own risk.
We reserve the right, where necessary, to substitute:
• A vehicle with another of equal or higher class
• A driver due to availability, mechanical issues, or operational requirements
Such substitutions shall not constitute a breach of contract.
Vellare Limited shall not be liable for delays or service disruptions caused by circumstances beyond our control, including but not limited to:
• Traffic congestion
• Road closures
• Weather conditions
• Accidents
• Acts of Nature or emergencies
We will take reasonable steps to minimise disruption where possible.
• All vehicles used are appropriately insured for private-hire / hire and reward and chauffeur services.
• Drivers are licensed in accordance with applicable UK regulations.
• Passenger insurance is maintained as required by law.
To the fullest extent permitted by law:
• Vellare Limited shall not be liable for indirect or consequential losses.
• Our liability is limited to the value of the booked service.
• Nothing in these Terms excludes liability for death or personal injury caused by negligence.
All content on this Website, including text, branding, logos, and design elements, is the property of Vellare Limited and may not be reproduced or used without written permission.
Personal data is handled in accordance with our Privacy Policy, available on this Website.
By using our services, you consent to the processing of your data in line with applicable UK data protection laws.
Vellare Limited reserves the right to update or amend these Terms at any time.
The version published on the Website at the time of booking will apply.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
